This a miscellaneous Question and Answer Collection to compliment the main Documentation.
Table of Contents
How to Submit a Transaction Inquiry to Support?
To help you with any issues on a particular transaction, we will need its GTRC (Gateway Transaction Record Count). For any non-specific transaction issues, we will need the Profit Center’s GMID (Gateway Merchant ID). Both are preferred and will expedite our response. To find GMID and GTRC, follow Transaction & Account Identification Guide.
How to Setup Auto-Batching?
How to Enter Cards Manually on Ingenico Devices?
On Ingenico device, hit the F1 key (below “ENTER CARD”) at the “Insert, Swipe, Tap” prompt, to begin a manual card entry.