Store And Forward Offline Payment Processing

Table of Contents

Store & Forward Overview

Store & Forward (Rush Mode) functionality is a function of Payment Device Controller. Store & Forward Mode is an optional transparent offline mode that allows the Point of Sale to continue taking credit cards without delays during connectivity failures. After a set number of unsuccessful connections, rush mode is initiated and the credit card transactions are recorded offline for later processing. A countdown timer is initiated to keep the transactions from retrying the connection for some time to speed up the processing and avoid the timeout delays. At the expiration of the timer, the connection is retried and rush mode is exited if connection is successful. Store & Forward mode is optional and has to be enabled and configured to become active.

Store and Forward Offline Payment Processing

Cloud9 Payment Gateway keeps you processing during outages with Store & Forward Offline functionality.

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Store & Forward Setup

To enable Store & Forward, open the Payment Device Controller and select Settings -> Store & Forward Configuration
Payment Device Controller Store and Forward Enable


We suggest accepting defaults until you are more familiar with the operation of this feature.

Store & Forward Usage

To open the Store & Forward screen,  open the Payment Device Controller and select Tools->Store & Forward

There are two major types of transactions:

  1. Not Forwarded Transactions. These are transactions that are being stored until the internet connection is back up.  “Out of Days” are transactions beyond the x day limit.
  2. Forwarded. These are transactions that have been transmitted to the processor.
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