The National Retail Federation (NRF) recently released a report conducted by Forrester Research and entitled "Retail CIO Agenda 2015: Secure and Innovate," finding that CIOs are focusing on digital security and retail innovation.
This year, CIOs are especially aware of cybersecurity issues, since 2014 was such a turning point in the number and magnitude of breaches that occurred. Forrester is predicting that about 60 percent of enterprises will find a security breach in 2015 that will compromise sensitive information. For this reason, CIOs are placing breach prevention and digital security as their number one priority in 2015.
The majority of CIOs in the study reported flat to slight budget increases this year, causing them to prioritize their goals. For most, the integration of selling channels was the second highest priority, after cybersecurity — 76 percent reported upcoming efforts at omnichannel integration, up from 61 percent in 2014. Additionally, 63 percent of CIOs reported that modernizing inventory management, integration and pricing techniques was the third highest priority.
"Today's retailers must manage an extended range of merchandise to woo customers who are spoiled by vast choices from online specialist retailers," said Forrester Research Vice President and Principal Analyst George Lawrie. "They also must manage more vendors and merchandise across multiple channels, and support frequent price changes to compete with the automated pricing of Internet specialists."
If your company needs a fully integrated inventory management system as well as a sophisticated security defense set-up, you may want to consider upgrading your credit card payment software so you can enjoy the best technology available on the market. Offer your customers the smoothest, most personalized shopping experience possible and keep their payment card data and personal information secure in 2015.