On paper, the self-checkout system might seem perfect for getting long lines of customers out the door quickly. However, in crowded grocery stores, the self-access terminals might do more harm than good. If relying on this mode of payment is costing you business, it could be time to switch to a different method and perhaps update your point of sale credit card processing software as well.
To be sure, automatic checkouts can be an appealing supplement to standard lanes with live staff, but there's also the chance that something will go wrong. In this case, a staff member would have to come to fix the problem, defeating the purpose of the standalone terminal in the first place.
Last year, a Consumer Reports survey of 62,917 readers revealed some telling problems with the self-checkout system. Interestingly, the biggest complaint centered around the system not working the way it was supposed to: this cropped up pretty evenly between both female and male respondents, as well as most of the age brackets. Participants in the ranges of 18 and 34, as well as those between 35 and 44, both showed the same percentage of responses criticizing the lack of functionality (38 percent).
There's also the chance that these systems might lead to theft or financial loss. If a staff member has to constantly attend to a terminal, it also means other lanes or areas of the store could be left unmanned. The long-term result could be accumulated inefficiency and lots of missed payments.
Whatever motivates store owners to change tactics, finding a reputable payment processor software company starts things off properly.Turn to 911 Software for strong customer satisfaction and the efficient processing POS solutions brick and mortar stores need.