Payment Processing Hardware Update Guide

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Cloud9 Payment Gateway Documentation. This site can also be reached at http://docs.cloud9paymentgateway.com

Overview

Payment Processing Hardware currently supported by Cloud9 is any Ingenico Telium 2 payment terminal, such as IPP320, iWL250, etc.

Ingenico Device Driver

The basic Cloud9 local software package includes the required Ingenico and USB device drivers. The device drivers are kept up to date automatically.

Ingenico Firmware

Ingenico Firmware updates can only be performed by the factory certified location. Please, contact us, if you believe your hardware needs a firmware update.

RBA Version Check

The Retail Business Application (RBA) is the internal programming of the Ingenico Pin Pad, not to be confused with the firmware. RBA enables advanced functionality of the pin pads and provides communication services to Cloud9 Payment Device Controller (PDC), which serves as the local device driver for the payment devices.
Normally, you will not be required to perform an update of RBA, unless a new industry requirement necessitates a fresh version of RBA from Ingenico.

Ingenico Version Screen
On initial powerup you will be able to view the splash screen with copyright and application info.
It should be similar to the screen on the left
  1. Program should be “Retail Base”
  2. Version number should be 16.0.2 or higher
→ if you see the wrong info on the splash screen, the appication will need to be updated. Contact us for instructions

RBA Test Tool

This Ingenico supplied tool can be used to troubleshoot your Ingenico payment device
→ Download: RBA Test Tool


ADVANCED UPDATE

RBA Update Process (NOT RECOMMENDED)

→ Note: it is NOT recommended to attempt this procedure without guidance of a certified Ingenico rep.

Requirements

  1. You must have administrative privileges to install and to uninstall this program. This includes having administrative privileges the first time you start your computer after installing or uninstalling.
  2. LLT uses port IP 6000 for data exchange. The use of this port must not be forbidden by the network administration (Firewall, Virtual Private Network (VPN)) and must not be used by another application.

Tools


→ Download and install: Telium Local Loading Tool (LLT)
→ Download and install: RBA Test Tool

Application Wipe

  1. Press CANCEL+".,#*" to reboot, while rebooting press F1+F4+F2+F3 and enter LLT mode
  2. Reboot at least 3 times, using the following procedure.
    1. Reboot device.
    2. Hold down the first key ‘F1’ or ‘1’ while device is booting up.
    3. Release as soon as the first ‘*’ appears on the screen, and quickly press and release the rest of the appropriate keys sequentially.
    4. All four ‘****’ must appears on device screen in order to complete this task.
    5. Terminal screen displays ‘LLT’. 6. Reboot the device one more time.
  3. Screen displays ‘LLT’
    1. Device is ready for local download.
  4. Run LLT_LOAD.BAT under directory "Telium RBA Terminal Application (KP4)\Production Profile LLTPackage\IPP320\PK-RGEN04-0501A3\LoadScripts"

Test

Run RBA test application do a transaction (Attention: click "Port setting" to choose right COM#

Reference

Please see the The TTL Guide for reference




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