Revision as of 20:48, 31 October 2016

Cloud9 Payment Gateway Documentation. This site can also be reached at http://docs.cloud9paymentgateway.com

Overview

Ingenico IPP320 is the EMV terminal flagship of the industry, capable of all required functions, including NFC processing and providing the best overall value for a wired terminal.

Where to buy?

You can purchase the Cloud9 and EMV compliant devices directly from Cloud9 Payment Services. Contact us today!

Firmware and Programming Requirements

The pin pads must be injected with RBA 16.02 or later and appropriate TDES Debit key. EMV kernel used is 4.67.

Environment Requirements

Remote Desktop and Windows Terminal Services

If you are using the pin pads with Windows Terminal Services, please see Payment Terminal Setup for Remote Desktop Windows Terminal Services

EMV Support

NOTE: until the EMV certifications (https://911software.freshdesk.com/solution/articles/5000593935-processor-emv-readiness) are complete, the pin pad can only be used via the regular MSR swipe, not the EMV slot.

Setup

Connect it with the supplied USB cable to the PC and power on.
→ Note: you may see the message This Lane Is Closed. This indicates normal device operation waiting for instructions from the PC.

Key Injection Initialization

Some devices are shipped without [Injection Keys] initialized. In this case, you will see the screen below:

→If you do not see this screen, proceed to the next section #Version Check To dismiss the screen do the following: PRESS 3, wait until pin pads reboots and the following is displayed 0 Delete key 1 Delete key and create RKI If you see the above message : ) Press 1 to Delete Key and create a new Key Index ) After a reboot, proceed to #Version Check section below. Eventually, you should see the message This Lane Is Closed →If after pressing 3, the pin pad cycles back to the original KEY INJECTION screen with options 0-3, the pin pad is faulty and needs to be replaced. Contact us for instructions

RBA Version Check

The Retail Business Application (RBA) is the internal programming of the Ingenico Pin Pad, not to be confused with the firmware. RBA enables advanced functionality of the pin pads and provides communication services to Cloud9 Payment Device Controller (PDC), which serves as the local device driver for the payment devices.
Normally, you will not be required to perform an update of RBA, unless a new industry requirement necessitates a fresh version of RBA from Ingenico.

On initial powerup you will be able to view the splash screen with copyright and application info. It should be similar to the screen on the left Program should be “Retail Base” Version number should be 16.0.2 or higher → if you see the wrong info on the splash screen, the appication will need to be updated. Contact us for instructions

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Ingenico USB Driver Install

1. Download the Ingenico Device Driver by clicking on this link
2. Unzip and run the installation file

Make sure “Force COM Port Feature enabled” check box is checked Enter “91” in the first box under “Select by Connection Order (Enter decimal Value of COM port)” section.

Make sure to check “Uninstall Microsoft Usbser driver(s). Click Next to proceed with the install

Microsoft USB CDC Driver Install

1. Download the Microsoft USB CDC Class Device Driver by clicking on this link
2. Unzip and run the installation file

CreditLine Pin Pad Setup

→ Skip this step if you are not using 911 Software CreditLine

Open the \911\DATA\CLCAPI.INI file with any text editor, such as NotePad Under [PINPAD] section Set Enabled=1 Set UsePinpadSwipe=1 Set Type=7 (7 means iPP320 with RBA) Set PortDef=COM91:9600,n,8,1. Delete all text below the [LOG] section. Save the file

Troubleshooting

If you are seeing an infinite loop around the copyright screen and "Lane Closed" message, the units memory may be overloaded. To resolve:

1. As the terminal boots up, press the F key continuously
2. Scroll down to Change Sys Size > press Enter key
3. Key in new size of 25
4. Press Enter key and wait for a successful changed message to be displayed on the screen
5. Reboot terminal

If this does not resolve the boot loop issue, the memory is too full to hold the RBA load.

From the makers of Cloud9 Payment Processing Gateway and Creditline Credit Card Processing Software