Difference between revisions of "Ingenico Telium 2 Payment Processing Terminal Setup"

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(→‎Version Check)
(→‎Microsoft USB CDC Driver Install)
 
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{{Template:C9Header|Ingenico IPP320 Setup}}
 
{{Template:C9Header|Ingenico IPP320 Setup}}
 
=Overview=
 
=Overview=
−
Ingenico IPP320 is the EMV terminal flagship of the industry, capable of all required functions, including NFC processing and providing the best overall value for a wired terminal.
+
Ingenico Telium 2 devices are the EMV terminal flagship of the industry, capable of all required functions, including NFC processing and providing the best overall value for a wired terminal.
 +
All the popular Ingenico Payment Terminals, such as IPP320, IWL250, etc are  Telium 2 devices.
  
 
=Where to buy?=
 
=Where to buy?=
 
You can purchase the Cloud9 and EMV compliant devices directly from Cloud9 Payment Services.  [http://cloud9paymentgateway.com/contact Contact us today!]
 
You can purchase the Cloud9 and EMV compliant devices directly from Cloud9 Payment Services.  [http://cloud9paymentgateway.com/contact Contact us today!]
 +
 +
=Firmware and Programming Requirements=
 +
The pin pads must be injected with RBA 16.02 or later and  appropriate TDES Debit key.  EMV kernel used is 4.67.
 +
 +
=Environment Requirements=
 +
==Remote Desktop and Windows Terminal Services==
 +
If you are using the pin pads with Windows Terminal Services, please see [[Payment Terminal Setup for Remote Desktop Windows Terminal Services]]
 +
 +
  
 
=Setup=
 
=Setup=
−
Power on the device and connect it with the supplied cable to the PC
+
Connect it with the supplied USB cable to the PC and power on.
 +
<br>&rarr; Note: you may see the message '''This Lane Is Closed'''. This indicates normal device operation waiting for instructions from the PC.
  
 
=Key Injection Initialization=
 
=Key Injection Initialization=
 
Some devices are shipped without [[http://cloud9paymentgateway.com/payment-processing-terminalpin-pad-tdes-injection-key-debit/ Injection Keys]] initialized.  In this case, you will see the screen below:
 
Some devices are shipped without [[http://cloud9paymentgateway.com/payment-processing-terminalpin-pad-tdes-injection-key-debit/ Injection Keys]] initialized.  In this case, you will see the screen below:
 
<br>
 
<br>
−
{|
+
{| style=" border: 1px dashed red; width: 100%
 
|- style="vertical-align: top;"
 
|- style="vertical-align: top;"
 
|[[File:ingenicoInjectionScreen.jpg|none|400px|Ingenico Key Injection Screen]]
 
|[[File:ingenicoInjectionScreen.jpg|none|400px|Ingenico Key Injection Screen]]
Line 19: Line 30:
 
<br>To dismiss the screen do the following:
 
<br>To dismiss the screen do the following:
 
;PRESS 3, wait until pin pads reboots and the following is displayed:
 
;PRESS 3, wait until pin pads reboots and the following is displayed:
−
:0 Delete key
+
*0 Delete key
−
:1 Delete key and create RKI
+
*1 Delete key and create RKI
−
;If you see the above message:
+
;If you see the above message::
−
:Press 1 to Delete Key and create a new Key Index   
+
#) Press '''1''' to '''Delete Key''' and create a new Key Index   
−
:After a reboot, proceed to [#Version Check] section below.  Eventually, you should see the message '''This Lane Is Closed'''
+
#) After a reboot, proceed to [[#Version Check]] section below.  Eventually, you should see the message '''This Lane Is Closed'''
 
:&rarr;If after pressing 3, the pin pad cycles back to the original KEY INJECTION screen with options 0-3, the pin pad is faulty and needs to be replaced. [http://cloud9paymentgateway.com/contact Contact us for instructions]
 
:&rarr;If after pressing 3, the pin pad cycles back to the original KEY INJECTION screen with options 0-3, the pin pad is faulty and needs to be replaced. [http://cloud9paymentgateway.com/contact Contact us for instructions]
 
|}
 
|}
  
−
=Version Check=
+
=RBA Version Check=
−
{|
+
{{Template:Ingenico IPP320 Version Check}}
−
|[[File:ingenicoVersionRetail.jpg|none|400px|Ingenico Version Screen]]
+
 
−
|- style="vertical-align: top;"
 
−
|
 
−
;On initial powerup you will be able to view the splash screen with copyright and application info.<br> It should be similar to the screen on the left
 
−
:Program should be “Retail Base”
 
−
:Version number should be 16.0.2 or higher
 
−
:&rarr; if you see the wrong info on the splash screen, the appication will need to be updated. [http://cloud9paymentgateway.com/contact Contact us for instructions]
 
−
|}
 
 
...
 
...
 
<br>
 
<br>
−
 
−
{{Template:C9Footer}}
 
−
[[Category:Setup|S]]
 
  
 
=Ingenico USB Driver Install=
 
=Ingenico USB Driver Install=
−
{|
+
#Download the Ingenico Device Driver from this folder: '''[http://cloud9paymentgateway.com/files/Ingenico/USB http://cloud9paymentgateway.com/files/Ingenico/USB]'''
 +
#Unzip and run the installation file
 +
{|style=" border: 1px dashed red; width: 100%
 +
|- style="vertical-align: top;"
 
|[[File:ingenicoUSBDriverComPort.jpg|none|500px|Ingenico Usb Driver Setup]]
 
|[[File:ingenicoUSBDriverComPort.jpg|none|500px|Ingenico Usb Driver Setup]]
−
|Make sure on page “Usb Driver Parameters”, “Force COM Port Feature enabled” check box is  
+
|
−
checked and enter “91” in the first box under “Select by Connection Order (Enter decimal Value of  
+
;Make sure:
 +
#“Force COM Port Feature enabled” check box is checked
 +
#Enter “91” in the first box under “Select by Connection Order (Enter decimal Value of  
 
COM port)” section.  
 
COM port)” section.  
 
|}
 
|}
 +
 +
{| style=" border: 1px dashed red; width: 100%
 +
|- style="vertical-align: top;"
 +
|[[File:ingenicoUSBUninstall.jpg|none|500px|Ingenico Usb Driver Setup]]
 +
|
 +
;Make sure to check “Uninstall Microsoft Usbser driver(s).
 +
<br> Click Next to proceed with the install
 +
|}
 +
 +
=Microsoft USB CDC Driver Install=
 +
 +
#Download the Microsoft USB CDC Class Device Driver from this folder [http://cloud9paymentgateway.com/files/Microsoft/USB http://cloud9paymentgateway.com/files/Microsoft/USB]
 +
#Unzip and run the installation file
 +
 +
=CreditLine Pin Pad Setup=
 +
&rarr; '''Skip this step if you are not using 911 Software CreditLine'''
 +
 +
{| style=" border: 1px dashed red; width: 100%
 +
|- style="vertical-align: top;"
 +
|[[File:CreditLinePinPadSetup.jpg|none|400px|CreditLine PinPad Setup]]
 +
|
 +
Open the \911\DATA\CLCAPI.INI file with any text editor, such as NotePad
 +
;Under [PINPAD] section
 +
#Set Enabled=1
 +
#Set UsePinpadSwipe=1
 +
#Set Type=7 (7 means iPP320 with RBA)
 +
#Set PortDef=COM91:9600,n,8,1.
 +
#Delete all text below the [LOG] section.
 +
#Save the file
 +
|}
 +
 +
=Troubleshooting=
 +
If you are seeing an infinite loop around the copyright screen and "Lane Closed" message, the units memory may be overloaded.
 +
To resolve:
 +
#As the terminal boots up, press the F key continuously
 +
#Scroll down to Change Sys Size > press Enter key
 +
#Key in new size of 25
 +
#Press Enter key and wait for a successful changed message to be displayed on the screen
 +
#Reboot terminal
 +
 +
If this does not resolve the boot loop issue, the memory is too full to hold the RBA load.
 +
 +
{{Template:C9Footer|Setup}}

Latest revision as of 23:01, 1 June 2017




Cloud9 Payment Gateway Documentation. This site can also be reached at http://docs.cloud9paymentgateway.com

Overview

Ingenico Telium 2 devices are the EMV terminal flagship of the industry, capable of all required functions, including NFC processing and providing the best overall value for a wired terminal. All the popular Ingenico Payment Terminals, such as IPP320, IWL250, etc are Telium 2 devices.

Where to buy?

You can purchase the Cloud9 and EMV compliant devices directly from Cloud9 Payment Services. Contact us today!

Firmware and Programming Requirements

The pin pads must be injected with RBA 16.02 or later and appropriate TDES Debit key. EMV kernel used is 4.67.

Environment Requirements

Remote Desktop and Windows Terminal Services

If you are using the pin pads with Windows Terminal Services, please see Payment Terminal Setup for Remote Desktop Windows Terminal Services


Setup

Connect it with the supplied USB cable to the PC and power on.
→ Note: you may see the message This Lane Is Closed. This indicates normal device operation waiting for instructions from the PC.

Key Injection Initialization

Some devices are shipped without [Injection Keys] initialized. In this case, you will see the screen below:

Ingenico Key Injection Screen

→If you do not see this screen, proceed to the next section #Version Check
To dismiss the screen do the following:

PRESS 3, wait until pin pads reboots and the following is displayed
  • 0 Delete key
  • 1 Delete key and create RKI
If you see the above message
:
  1. ) Press 1 to Delete Key and create a new Key Index
  2. ) After a reboot, proceed to #Version Check section below. Eventually, you should see the message This Lane Is Closed
→If after pressing 3, the pin pad cycles back to the original KEY INJECTION screen with options 0-3, the pin pad is faulty and needs to be replaced. Contact us for instructions

RBA Version Check

The Retail Business Application (RBA) is the internal programming of the Ingenico Pin Pad, not to be confused with the firmware. RBA enables advanced functionality of the pin pads and provides communication services to Cloud9 Payment Device Controller (PDC), which serves as the local device driver for the payment devices.
Normally, you will not be required to perform an update of RBA, unless a new industry requirement necessitates a fresh version of RBA from Ingenico.

Ingenico Version Screen
On initial powerup you will be able to view the splash screen with copyright and application info.
It should be similar to the screen on the left
  1. Program should be “Retail Base”
  2. Version number should be 16.0.2 or higher
→ if you see the wrong info on the splash screen, the appication will need to be updated. Contact us for instructions

...

Ingenico USB Driver Install

  1. Download the Ingenico Device Driver from this folder: http://cloud9paymentgateway.com/files/Ingenico/USB
  2. Unzip and run the installation file
Ingenico Usb Driver Setup
Make sure
  1. “Force COM Port Feature enabled” check box is checked
  2. Enter “91” in the first box under “Select by Connection Order (Enter decimal Value of

COM port)” section.

Ingenico Usb Driver Setup
Make sure to check “Uninstall Microsoft Usbser driver(s).


Click Next to proceed with the install

Microsoft USB CDC Driver Install

  1. Download the Microsoft USB CDC Class Device Driver from this folder http://cloud9paymentgateway.com/files/Microsoft/USB
  2. Unzip and run the installation file

CreditLine Pin Pad Setup

→ Skip this step if you are not using 911 Software CreditLine

CreditLine PinPad Setup

Open the \911\DATA\CLCAPI.INI file with any text editor, such as NotePad

Under [PINPAD] section
  1. Set Enabled=1
  2. Set UsePinpadSwipe=1
  3. Set Type=7 (7 means iPP320 with RBA)
  4. Set PortDef=COM91:9600,n,8,1.
  5. Delete all text below the [LOG] section.
  6. Save the file

Troubleshooting

If you are seeing an infinite loop around the copyright screen and "Lane Closed" message, the units memory may be overloaded. To resolve:

  1. As the terminal boots up, press the F key continuously
  2. Scroll down to Change Sys Size > press Enter key
  3. Key in new size of 25
  4. Press Enter key and wait for a successful changed message to be displayed on the screen
  5. Reboot terminal

If this does not resolve the boot loop issue, the memory is too full to hold the RBA load.




From the makers of Cloud9 Payment Processing Gateway and Creditline Credit Card Processing Software

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