Troubleshooting
From Cloud9 Payment Processing Gateway Documentation
Cloud9 Payment Gateway Documentation. This site can also be reached at http://docs.cloud9paymentgateway.com
Connection Errors
If your terminal is unable to connect to Cloud9 Server, please try the following steps:
- Start PDC.exe on the terminal
- Go to "Settings" menu and select "Connection Configuration"
- Click "Connect Test" button and see if the connection is successful. If it is not, please check the IP/host address. Check the firewall to allow connection to 5558.
TSYS Errors
INV FIELD IN MSG - Response Code 30
Check the Terminal ID. If the first letter is "V", then change to number "0" and try again. Otherwise, call the processor and troubleshoot the setup field by field.
From the makers of Cloud9 Payment Processing Gateway and Creditline Credit Card Processing Software
