Payment Processor Contacts

Cloud9 Payment Gateway Documentation. This site can also be reached at http://docs.cloud9paymentgateway.com

Processor Tech Support Contact Info

→ Note: These numbers are not for Cloud9 support, merchant account support only.

USA & Canada

Simplex Merchant Services

Call (888) 388-8773

American Express

Call American Express Web IP Helpdesk @ 800-297-5555.

Bank Of America

Not a stand-alone processor, but sets up a lot of "shell" accounts with processors. Sometimes it is useful to conference them in for debugging. Phone: 800.228.5882

Elavon/Nova

Web Site: https://www.novainfo.com Phone: Merchant Services @ 800-725-1243

Global

Phone: 800-692-5559

Web Site: http://www.globalpaymentsinc.com

Heartland Payment Systems (HPS)

Web Site: http://www.heartlandpaymentsystems.com/
Phone: 888-963-3600, 877-729-2968

First Data Corp-FDC-FDMS Nashville/North - Rapid Connect

Web Site: http://fdms.com/ Connection Info: Destination Server Address: https://stg.dw.us.fdcnet.biz/rc

Production Issue

866-832-5279 Level 1 (general questions, batch verification, assistance escalating issues)

Urgent Outage Situation

First Data Command Center
24x7
800-555-9966, option 8.
This number should not be used for routine issues, see Production Issue Number above

Fifth Third Bank

Web Site: http://www.53.com

Phone: Call St Pete Platform Merchant Support @ 1-877-744-5300 opt 2, opt 3

or call Commercial Banking Merchant Services @ 1-800-375-1744 option 1, option 2, option 2, option 3. Ask for PC Support

Note: these numbers are not for CreditLine support, merchant account support only.

Lynk

Web Site: http://www.lynk-systems.com/

Phone: Call PC Support @ 800.200.5965. If you use Lynk SSL IP network, let them know, first.

Note: this number is not for CreditLine support, merchant account support only.

Moneris

Moneris Help Desk: 1 866 319 7450

Paymentech

Web Site: https://www.chasepaymentech.com/

Advanced Product Support (PC Support) : 1-800-934-7717. Don't forget to ask for Advanced Product Support.

If you are setup through Sterling, you have to call Sterling PC Support: 1-800-383-0561 - ask for Advanced Product Support or PC Support

Note: this number is not for CreditLine support, merchant account support only.

SAGE Payment Solutions

Web Site: http://www.sagepayments.com/

Advanced Product Support (PC Support) : (800) 261-0240

Note: this number is not for CreditLine support, merchant account support only.

TSYS - VITAL - VISANET

Web Site: www.tsysacquiring.com/

Phone: Call PC Support @ 800-847-2772

4Cs Caribbean

Web Site: http://www.4csonline.com/

Phone: (869) 465 3700

Australia

MasterCard Internet Gateway Service - MIGS Australia

Bryan Feng at [email protected], tel +61-2-9466-3747 or mobile 61 418 166 631

Australian MIGS Banks

→ If you are having trouble with the representatives of your bank not knowing about MIGS, please contact #MasterCard Internet Gateway Service - MIGS Australia and have them help you with setting up an account at the bank of your choice

→ Make sure to inform your merchant account representatives to setup your accounts as "Auth & Capture", that is terminal capture mode, not host capture.

ANZ - eGate EFTPOS

Michael Funnell, phone 1800 039 025; http://anz.com/aus/bus/merchant/multiPOS/ANZ_egate.asp

Bendigo Bank - Website Payment Gateway 

http://www.bendigobank.com.au/public/business/merchant/non_face_to_face/non_face_to_face_trading.asp

CommonwealthBank (CBA) - ComWeb 

Ben Shaw at [email protected] or +61-2-9312-7408; CBA Direct Sales @ 1800 730 554; http://business.commbank.com.au/business_display/0,1928,CH2617,00.html

NAB 

http://nab.com.au

Suncorp - Suncorp payment gateway 

Aaron Alner, tel (07) 3836 1408 or mobile 0412 456 395

Westpac 

http://www.westpac.com.au

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From the makers of Cloud9 Payment Processing Gateway and Creditline Credit Card Processing Software