View source for Payment Processor Contacts

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= Processor Tech Support Contact Info =

'''&rarr; Note: These numbers are not for Cloud9 support, merchant account support only.'''

==USA & Canada==
===Simplex Merchant Services===
Call (888) 388-8773

===American Express===

Phone: Please have your dealer call American Express '''Web IP''' Helpdesk @ 800-297-5555.

=== Bank Of America ===

Not a stand-alone processor, but sets up a lot of "shell" accounts with processors. Sometimes it is useful to conference them in for debugging.

Phone: 800.228.5882


=== Elavon/Nova ===

Web Site: https://www.novainfo.com

<span class="boldblue">'''Phone: Merchant Services'''</span> @ <span class="boldblue">800-725-1243</span> 



=== Global ===

Phone: 800-692-5559

Web Site: [http://www.globalpaymentsinc.com http://www.globalpaymentsinc.com]


=== Heartland Payment Systems (HPS) ===
Web Site: [http://www.heartlandpaymentsystems.com/ http://www.heartlandpaymentsystems.com/]
<br>'''Phone:''' 888-963-3600, 877-729-2968


=== First Data Corp-FDC-FDMS Nashville/North - Rapid Connect ===
Web Site: http://fdms.com/
;Production Issue:866-832-5279 Level 1 (general questions, batch verification, assistance escalating issues)
;Urgent Outage Situation:First Data Command Center<br>24x7<br>800-555-9966, option 8.<br>This number should not be used for routine issues, see Production Issue Number above

=== Fifth Third Bank ===

Web Site: [http://www.53.com http://www.53.com]

Phone: Call '''St Pete Platform Merchant Support @ 1-877-744-5300 opt 2, opt 3'''

'''or '''call '''Commercial Banking Merchant Services '''@ 1-800-375-1744 option 1, option 2, option 2,  option 3. Ask for '''PC Support'''

Note: these numbers are not for CreditLine support, merchant account support only.

=== Lynk ===

Web Site: [http://www.lynk-systems.com/ http://www.lynk-systems.com/]

Phone: Call ''' PC Support''' @ 800.200.5965. If you use Lynk SSL IP network, let them know, first.

Note: this number is not for CreditLine support, merchant account support only.

=== Moneris ===

Moneris Help Desk: 1 866 319 7450

=== Paymentech ===

Web Site: https://www.chasepaymentech.com/

'''Advanced Product Support (PC Support)''' : 1-800-934-7717. Don't forget to ask for Advanced Product Support.

If you are setup through '''Sterling''', you have to call '''Sterling PC Support'''<nowiki>: 1-800-383-0561 - ask for Advanced Product Support or PC Support</nowiki>

Note: this number is not for CreditLine support, merchant account support only.

=== SAGE Payment Solutions ===

Web Site: http://www.sagepayments.com/

'''Advanced Product Support (PC Support)''' : (800) 261-0240

Note: this number is not for CreditLine support, merchant account support only.


=== TSYS - VITAL - VISANET ===

Web Site: [http://www.tsysacquiring.com/ www.tsysacquiring.com/] 

Phone: Call ''' PC Support''' @  800-847-2772 

=== 4Cs Caribbean ===

Web Site: http://www.4csonline.com/

Phone: (869) 465 3700

==Australia==
=== MasterCard Internet Gateway Service - MIGS Australia ===
Bryan Feng at bryan_feng@mastercard.com, tel +61-2-9466-3747 or mobile 61 418 166 631


====Australian MIGS Banks====

&rarr; If you are having trouble with the representatives of your bank not knowing about MIGS, please contact [[#MasterCard Internet Gateway Service - MIGS Australia]] and have them help you with setting up an account at the bank of your choice

&rarr; Make sure to inform your merchant account representatives to setup your accounts as '''"Auth & Capture"''', that is terminal capture mode, not host capture.

;ANZ - eGate EFTPOS: Michael Funnell, phone 1800 039 025; http://anz.com/aus/bus/merchant/multiPOS/ANZ_egate.asp

;Bendigo Bank - Website Payment Gateway : http://www.bendigobank.com.au/public/business/merchant/non_face_to_face/non_face_to_face_trading.asp

;CommonwealthBank (CBA) - ComWeb : Ben Shaw at ben.shaw@cba.com.au or +61-2-9312-7408; CBA Direct Sales @ 1800 730 554; http://business.commbank.com.au/business_display/0,1928,CH2617,00.html

;NAB : http://nab.com.au

;Suncorp - Suncorp payment gateway : Aaron Alner, tel (07) 3836 1408 or mobile 0412 456 395 

;Westpac : http://www.westpac.com.au

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