Difference between revisions of "Payment Processor Contacts"

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(Created page with "{{Template:C9Header|Developer Guide}} = Processor Tech Support Contact Info = ==USA & Canada== ===American Express=== Phone: Please have your dealer call American Express...")
 
(→‎First Data Corp-FDC-FDMS Nashville/North - Rapid Connect)
 
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= Processor Tech Support Contact Info =
 
= Processor Tech Support Contact Info =
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'''→ Note: These numbers are not for Cloud9 support, merchant account support only.'''
  
 
==USA & Canada==
 
==USA & Canada==
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===Simplex Merchant Services===
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Call (888) 388-8773
  
 
===American Express===
 
===American Express===
  
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Phone: Please have your dealer call American Express '''Web IP''' Helpdesk @ 800-297-5555.
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Call American Express '''Web IP''' Helpdesk @ 800-297-5555.
  
 
=== Bank Of America ===
 
=== Bank Of America ===
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Not a stand-alone processor, but sets up a lot of "shell" accounts with processors. Sometimes it is useful to conference them in for debugging.
 
Not a stand-alone processor, but sets up a lot of "shell" accounts with processors. Sometimes it is useful to conference them in for debugging.
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Phone: 800.228.5882
 
Phone: 800.228.5882
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=== Datawire ===
 
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For Datawire errors '''ONLY: '''call ''' Datawire ''' <font size="2" face="Arial">'''Advanced Product Support''' </font>@ <font size="2" face="Arial">1-800-704-4202 ext 3. If they ask, you are using server vx1.datawire.net (can be found in ccv_link.ini). </font>Note: this number is not for CreditLine support, merchant account support only.
 
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=== Concord ===
 
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Web Site: [http://www.concordefs.com http://www.concordefs.com] and http://fdms.com
 
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Phone: for  '''IP''' accounts call '''EFS Net (Virtual Cyber Systems)''' @ 1-877-399-4545 option 8  (call after 10am EST)
 
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for '''dial-up ''' accounts call 1-800-347-8224
 
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Note: these numbers are not for CreditLine support, merchant account support only.
 
  
  
 
=== Elavon/Nova ===
 
=== Elavon/Nova ===
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Web Site: https://www.novainfo.com
 
Web Site: https://www.novainfo.com
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<span class="boldblue">'''Phone: Merchant Services'''</span> @ <span class="boldblue">800-725-1243</span>  
 
<span class="boldblue">'''Phone: Merchant Services'''</span> @ <span class="boldblue">800-725-1243</span>  
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Note: this number is not for CreditLine support, merchant account support only.
 
  
  
 
=== Global ===
 
=== Global ===
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Phone: 800-692-5559
 
Phone: 800-692-5559
  
 
Web Site: [http://www.globalpaymentsinc.com http://www.globalpaymentsinc.com]
 
Web Site: [http://www.globalpaymentsinc.com http://www.globalpaymentsinc.com]
  
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For Datawire errors '''ONLY: '''call ''' Datawire ''' <font size="2" face="Arial">'''Advanced Product Support''' </font>@ <font size="2" face="Arial">1-800-704-4202 ext 3. If they ask, you are using server vx1.datawire.net (can be found in ccv_link.ini)</font>
 
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Note: this number is not for CreditLine support, merchant account support only.
 
  
 
=== Heartland Payment Systems (HPS) ===
 
=== Heartland Payment Systems (HPS) ===
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=== First Data Corp-FDC-FDMS North-CES ===
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=== First Data Corp-FDC-FDMS Nashville/North - Rapid Connect ===
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Web Site: http://fdms.com/
 
Web Site: http://fdms.com/
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Connection Info: Destination Server Address: https://stg.dw.us.fdcnet.biz/rc
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Make sure the merchant account is flagged for '''<font color="#008000">CreditLine</font>''' (not "Generic Software") in '''<font color="#008000">Equipment Information</font><font color="#800000">.</font>''' 
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;Production Issue:866-832-5279 Level 1 (general questions, batch verification, assistance escalating issues)
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;Urgent Outage Situation:First Data Command Center<br>24x7<br>800-555-9966, option 8.<br>This number should not be used for routine issues, see Production Issue Number above
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For <font color="#008000">''' DID'''</font> (Datawire ID) errors '''ONLY '''call ''' Datawire ''' <font size="2" face="Arial">'''Advanced Product Support''' </font>@ <font size="2" face="Arial">1-800-704-4202 ext 3. If they ask, you are using server vx1.datawire.net (can be found in ccv_link.ini)</font>
 
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Other errors/questions call customer support at 800-346-3315 (generic switch desk), 800-959-0226('''Bank Of America'''), 800-622-0842('''Wells Fargo''') or 877-273-8191 <font color=#ff0000>'''DO NOT press any keys or enter the MID - wait (2-3 min) until you get a live person (you can also try option 3 and 0)'''</font> or you will be routed to someone with no knowledge about the system. Tell them you are calling from the technical support for the software company 911 Software CreditLine and need to debug a new account that has a problem. Describe the issue and ask to be transfered to the '''Technical Help Desk''' for software "NOT HARDWARE TERMINAL" support (be prepared to be transfered a few times). If they say that they don't have enough info on their system to help you, insist strongly that you be transfered to someone who does. Make sure to mention that you need your account setup through Datawire as '''terminal capture''' (some do not understand what this means, so you have to insist that they check) for 911 Software.  '''If they cannot help you''', try 954-851-7792
 
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You can also try''' FDC Merchant Customer Support'''<nowiki>:  (800) 762-6663 </nowiki>
 
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Note: these numbers are not for CreditLine support, merchant account support only.
 
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=== First Data Corp-Omaha ===
 
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Phone:  888-618-4377
 
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=== First Data Corp-FDC-FDMS South-NaBANCO ===
 
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Web Site: http://fdms.com/
 
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'''Phone: 1-800-326-7985 - '''Ask for '''computer support.'''
 
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Note: this number is not for CreditLine support, merchant account support only.
 
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=== First Data Corp-FDC-All Other Plarforms ===
 
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Web Site: http://fdms.com/
 
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Please call ''' First Data Customer Support ''' @ 877-273-8191 and ask for the '''Relationship Manager''', tell them you represent the software company. You can also try (800) 762-6663.
 
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Note: these numbers are not for CreditLine support, merchant account support only.
 
  
 
=== Fifth Third Bank ===
 
=== Fifth Third Bank ===
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Note: this number is not for CreditLine support, merchant account support only.
 
Note: this number is not for CreditLine support, merchant account support only.
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=== TSYS - VITAL - VISANET ===
 
=== TSYS - VITAL - VISANET ===
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&rarr; Did you follow [[VITAL_IP_Setup#Setup_Guidelines|TSYS Setup Guidelines]]?
 
  
 
Web Site: [http://www.tsysacquiring.com/ www.tsysacquiring.com/]  
 
Web Site: [http://www.tsysacquiring.com/ www.tsysacquiring.com/]  
  
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Phone: Call ''' PC Support''' @  800-847-2772 Note: this number is not for CreditLine support, merchant account support only.
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Phone: Call ''' PC Support''' @  800-847-2772  
  
 
=== 4Cs Caribbean ===
 
=== 4Cs Caribbean ===
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Phone: (869) 465 3700
 
Phone: (869) 465 3700
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Note: these numbers are not for CreditLine support, merchant account support only.
 
  
 
==Australia==
 
==Australia==

Latest revision as of 18:29, 16 May 2018




Cloud9 Payment Gateway Documentation. This site can also be reached at http://docs.cloud9paymentgateway.com

Processor Tech Support Contact Info

→ Note: These numbers are not for Cloud9 support, merchant account support only.

USA & Canada

Simplex Merchant Services

Call (888) 388-8773

American Express

Call American Express Web IP Helpdesk @ 800-297-5555.

Bank Of America

Not a stand-alone processor, but sets up a lot of "shell" accounts with processors. Sometimes it is useful to conference them in for debugging. Phone: 800.228.5882


Elavon/Nova

Web Site: https://www.novainfo.com Phone: Merchant Services @ 800-725-1243


Global

Phone: 800-692-5559

Web Site: http://www.globalpaymentsinc.com


Heartland Payment Systems (HPS)

Web Site: http://www.heartlandpaymentsystems.com/
Phone: 888-963-3600, 877-729-2968


First Data Corp-FDC-FDMS Nashville/North - Rapid Connect

Web Site: http://fdms.com/ Connection Info: Destination Server Address: https://stg.dw.us.fdcnet.biz/rc

Production Issue
866-832-5279 Level 1 (general questions, batch verification, assistance escalating issues)
Urgent Outage Situation
First Data Command Center
24x7
800-555-9966, option 8.
This number should not be used for routine issues, see Production Issue Number above

Fifth Third Bank

Web Site: http://www.53.com

Phone: Call St Pete Platform Merchant Support @ 1-877-744-5300 opt 2, opt 3

or call Commercial Banking Merchant Services @ 1-800-375-1744 option 1, option 2, option 2, option 3. Ask for PC Support

Note: these numbers are not for CreditLine support, merchant account support only.

Lynk

Web Site: http://www.lynk-systems.com/

Phone: Call PC Support @ 800.200.5965. If you use Lynk SSL IP network, let them know, first.

Note: this number is not for CreditLine support, merchant account support only.

Moneris

Moneris Help Desk: 1 866 319 7450

Paymentech

Web Site: https://www.chasepaymentech.com/

Advanced Product Support (PC Support) : 1-800-934-7717. Don't forget to ask for Advanced Product Support.

If you are setup through Sterling, you have to call Sterling PC Support: 1-800-383-0561 - ask for Advanced Product Support or PC Support

Note: this number is not for CreditLine support, merchant account support only.

SAGE Payment Solutions

Web Site: http://www.sagepayments.com/

Advanced Product Support (PC Support) : (800) 261-0240

Note: this number is not for CreditLine support, merchant account support only.


TSYS - VITAL - VISANET

Web Site: www.tsysacquiring.com/

Phone: Call PC Support @ 800-847-2772

4Cs Caribbean

Web Site: http://www.4csonline.com/

Phone: (869) 465 3700

Australia

MasterCard Internet Gateway Service - MIGS Australia

Bryan Feng at [email protected], tel +61-2-9466-3747 or mobile 61 418 166 631


Australian MIGS Banks

→ If you are having trouble with the representatives of your bank not knowing about MIGS, please contact #MasterCard Internet Gateway Service - MIGS Australia and have them help you with setting up an account at the bank of your choice

→ Make sure to inform your merchant account representatives to setup your accounts as "Auth & Capture", that is terminal capture mode, not host capture.

ANZ - eGate EFTPOS
Michael Funnell, phone 1800 039 025; http://anz.com/aus/bus/merchant/multiPOS/ANZ_egate.asp
Bendigo Bank - Website Payment Gateway 
http://www.bendigobank.com.au/public/business/merchant/non_face_to_face/non_face_to_face_trading.asp
CommonwealthBank (CBA) - ComWeb 
Ben Shaw at [email protected] or +61-2-9312-7408; CBA Direct Sales @ 1800 730 554; http://business.commbank.com.au/business_display/0,1928,CH2617,00.html
NAB 
http://nab.com.au
Suncorp - Suncorp payment gateway 
Aaron Alner, tel (07) 3836 1408 or mobile 0412 456 395
Westpac 
http://www.westpac.com.au




From the makers of Cloud9 Payment Processing Gateway and Creditline Credit Card Processing Software

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