Revision as of 21:46, 15 July 2020

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Jonas Troubleshooting

Systems are running

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PDC

1. See if it is on the taskbar

CreditLine Server

1. See if it is on the taskbar on the server
   1. Or if it is running as a service, open \911\DATA\CCV_LOG.TXT file and see if the log lines have the recent time

System paths are correct

CreditLine Server

1. Go to “Help” -> “About”, and see the Data and Message folders

CLCAPI

1. Go to C:\C9PG\LOGS
2. List all the files, and locate the most recent file (Jonas uses a random number for names so hard to match up terminal names)
3. Open the most recent log file and search for 911 Data and Message file values the DLL is using. These two should match.

System IP and ports are correct

CLCAPI

1. Open CLCAPI.INI and check the PDC URL entry in the Device section.
2. The PDC URL should have the IP address pointing to the IP that the PDC is running at
3. The port number is different for the terminal should match the port number that PDC is using
4. If Windows Terminal Services is used, which requires multiple instances of PDC:
   1. Check the [Device.TERM??] section
   2. The port numbers should different for each terminal, e.g. 10101, 10102, 10103

PDC

1. Open FrontEnd.INI and check the listening URL entry
2. The IP address has to be 0.0.0.0 as it is in server mode
3. The port number should match what the terminal is set in CLCAPI.INI

Cloud connection settings are correct

PDC

1. Go to “Connection Settings”
2. Check connection types; use HTTPS only
3. Click “Test” and it reports a successful result

Pin pad device settings are correct

PDC

1. Go to “Device Settings”
2. Check connection types, USB, Ethernet, etc.
3. Click “Test” and it reports a successful result

Pin pad

1. Click ‘F’ key 4 times
2. Check connection types, USB- CDC, Ethernet, etc.